Terms and Conditions
These Terms and Conditions apply to the use of this Website and by accessing this Website and/or placing an order, you agree to be bound by the terms and conditions set out below. Throughout the site, “we”, “us” or “our” refer to Photocentric. The term “you” or “your” refers to you, the person using the site. Please read the terms carefully as if you do not agree to all the Terms and Conditions, you may not access or use this Website.
You warrant that:
The Personal Information which you are required to provide when you register as a customer, is true, accurate and complete in all respects. You agree not to impersonate any other person or entity or use a false name or a name that you are not authorized to use.
You agree to indemnify, defend and hold us, our directors, employees and agents harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your Personal Information.
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
Change the conditions from time to time, and your continued use of this Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third Party Links
This site may contain links to other sites that are operated by unrelated third parties. You acknowledge and agree that, as you have chosen to enter the linked website, we do not endorse or review and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such web sites, or the use to which others make of these websites, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any materials or services available on such external websites or resources.
Cookies are tiny text files stored on your computer when you visit certain webpages. They are used to keep track of what you have in your basket and to remember you when you return to our site. To get full use of our site, you will need to enable cookies.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this Website shall remain at all times with Photocentric. Permission is granted to print portions of this web site for the sole purpose of placing an order with us. Any other use of materials on this web site – including reproduction for purposes other than those noted above, modification, distribution, or republication -without the prior written permission of Photocentric is strictly prohibited.
These Terms and Conditions and/or the Contract of Sale and/or the giving of technical assistance or other information by Photocentric, shall not grant to, convey or confer upon you or your customer or upon anyone claiming a license, express or implied, under any patent rights, copyrights, trademarks, registered designs or other intellectual property rights belonging to Photocentric covering or relating to any combination, machine or process in which the Goods might be or are used or for any product of which the Goods might form part.
Photocentric® and Liquid Crystal® are registered trademarks of Photocentric Ltd
Photocentric Shipping Policy
Photocentric ships to most countries around the world. If we have a distributor in your country, we provide a link to their shop on our site which will allow you to order directly from them, in your own currency and with local delivery charges.
Prices on our website do not include tax or shipping. Shipping will be added on checkout. 20% VAT will be added for European customers. Customers from other countries are responsible for any duties payable on imported goods. We cannot advise on these. Note that we cannot be held responsible if your government holds goods in customs for long periods.
When you have placed your order, you will receive a confirmation email. Please contact us if you do not receive this. Tracking information will be sent once shipment is sent.
Photocentric Returns Policy
You have the right to cancel your order and return your goods up to 14 days after receipt of the order for a refund. To be eligible for a return, your item must follow the return criteria below:
Unused and in the same condition that you received it
All accessories must be returned and in full working order
Returned in the original packaging
If you item was not purchased directly from us, we need to have proof of purchase so we can confirm which of our distributors you purchased this from.
Photocentric may decline your refund or exchange in some situations, these include:
Products that have been damaged or defaced
Products with missing labels
Products that have been lost.
To begin the process for a refund you must notify us of your intention to return goods by emailing email@example.com and requesting a Goods Return Number (GRN). Before a GRN can be issued we will need to confirm the return criteria mentioned above. Once the return criteria have been confirmed we will issue a GRN, if the return criteria have not been confirmed then a return will be declined. Once a GRN has been provided we need your goods to be returned to us within 14 days otherwise the GRN will no longer be valid. The cost of shipping the goods back to us plus any insurance is paid by you, unless the goods are faulty – you are responsible for the goods until they reach us, so we do advise that you use a service with insurance and a tracking system. We will also email you details of how to pack the printer to avoid damage in shipping. If the goods have a “shockwatch” shipment protection monitor then proof of receipt undamaged and in a sound condition may be needed. Goods cannot be accepted back without a GRN. A restocking fee may be charged for non-defective items. (*)
Upon receipt of your items they will be processed and inspected by our technical team. Within 7-10 days Photocentric will endeavor to provide a conclusion as to whether your request for a refund has been approved.
(*) For the return of non-defective items, Photocentric charges a minimum 20% restocking fee. Once the 3D printer has been inspected by Photocentric’s technicians and a return has been accepted, this fee will be deducted from your refund. Depending on the condition of the printer and accessories being returned, additional charges may be levied.
If applicable, refunds will be made within 14 days of receipt of the goods back to Photocentric.
Printers supplied through this website or one of our authorized distributors are supplied with a 12 month Warranty from the date of delivery. If goods are faulty on arrival, you have 30 days from receipt of goods to notify us and receive a refund or replacement. In this case, Photocentric will send a GRN and courier labels to be printed and attached to the parcel. If, during the first year of ownership, you perceive a problem with any part of the printer that is not a consumable, please contact us in writing at firstname.lastname@example.org with as much information as possible, including your order number or printer number. We will ask questions and you will assist us in diagnosing any issues with your product. We will send replacement parts or bring the printer in for repairs at Photocentric or one of our distributors, as deemed necessary. The warranty does not cover any damage or fault caused by misuse, neglect, accident, improper storage or repair or any other reason that is not attributable to Photocentric. Photocentric is not responsible for damage arising from failure to follow instructions relating to use of printers or other products.
Disclaimer of warranties; limitation of liability
Except as explicitly provided in these Terms, we do not guarantee, represent or warrant that your use of our products will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the product will be accurate or reliable.
Photocentric believes that its products work as intended, but you should not use any Photocentric product in any situations where health or safety might be at risk. In addition, Photocentric makes no representations regarding the fitness of Photocentric’s hardware or software provided, for the design or construction of parts or components that may be subject to additional regulation in your jurisdiction, such as toys, weapons, or medical devices. In particular, Photocentric does not sell any product or service intended or approved for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease, in man or other animals. In no event shall Photocentric be liable for any death or bodily injury that you suffer, or that you cause to any third party, in connection with your use of Photocentric products for such purposes. Further, Photocentric products should not be used by untrained or underage users. Photocentric disclaims any express or implied warranty of fitness for such usage.
You expressly agree that your use of, or inability to use, the Products is at your sole risk. The products and services delivered to you are (except to the extent otherwise expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE EXPIRATION OF THE LIMITED WARRANTY PERIOD. SOME STATES OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
No Photocentric reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforce ability of the remaining terms shall not be affected or impaired.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, PHOTOCENTRIC IS NOT RESPONSIBLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR ANY OTHER REASON, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED, INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH PHOTOCENTRIC PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT.
Compliance with laws
While we use reasonable means to ensure the accuracy of any information we place on this Website, we make no warranties, whether express or implied in relation to its accuracy. The material on this site is provided for general information only and should not be relied upon as the sole basis for decision making without consulting more complete sources of information.
(a) To the extent permitted by law, Photocentric shall be under no liability of whatsoever kind, howsoever caused, arising out of or in connection with the Goods supplied. All conditions, warranties or other terms whether express or implied, statutory or otherwise are hereby expressly excluded.
(b) Photocentric shall not be liable for any special, indirect, incidental or consequential damages or for any loss of profits, revenue, use or goodwill, or for the cost of procuring substitute goods.
(c) In no event shall the total liability for any claim exceed the aggregate sum paid by the buyer for the goods which give rise to such a claim.
These Terms and Conditions shall be governed by Arizona Law and the parties submit to the exclusive jurisdiction of the State of Arizona Courts.
Pleasecontact email@example.com for any queries regarding our service