Stencils Support

Slide 6x9" Minimum spacing between cuts Accepted File Formats
Below is a list of all the artwork sizes we offer. When designing your artwork please ensure it fits into the below artwork size. 12x12" 6x8" 6x6" 5.25x6.5" Artwork Templates
4x6" 4x4" Artwork Sizes & Templates


Artwork Features
Preferred border around designs
RGB
Outlines need to be at 0.25pt.
Your artwork needs to meet the following specifications.
Download the correct size template and use this to place your artwork inside to ensure it is the correct size.
If your artwork exceeds the mail size limit then send us a data transfer link. Simply upload your artwork to dropbox, wetransfer or another file sharing service and send the link to graphics@photocentricusa.com.
Changes to Artwork If at any point you wish to make changes to your designs these must be sent in writing via email to our Artwork Team. Please make it clear what changes are to be made to prevent delay or changes being processed incorrectly. Changes to designs should be submitted by sending the old incorrect file, circling what has changed and then sending new corrected files clearly marked.

The artwork department will then amend your files and send you a new negative to approve of the amended design. One approved the old file on our system will be deleted.

Please note there will be a charge for any changes made to artwork that has already been approved. This fee will also be charged for any work our artwork team has to complete to bring your artwork up to specification (i.e. thickening lines, moving images, etc).
3x4" 3x3" 2x6" 2x3" Vector File
Artwork needs to be sent as a vector file with clearly defined cut areas shapes/cuts
Submitting Artwork Please send all artwork to graphics@photocentricusa.com.

Ensure the artwork is sent as an attachment and not embedded into the body of the email as this causes the resolution to be lost. Your artwork always remains your property and we are dedicated to ensuring your designs remain secure.
Approval Process Once you have submitted your artwork please allow up to 48 hours while your artwork is being processed before receiving your negative for approval. Once you artwork has been made by our dedicated artwork team you will receive a proof to approve. The white area shows the mask which separates the stamps and gives the stamps it’s structure.

Please note we cannot proceed with your order until you have sent us written confirmation on email that the artwork is approved. Delays in approving artwork may result in delays to production.

Slide 6x9" Accepted File Formats
Below is a list of the insert sizes to accomodate your stencils. Please ensure to add 1/8″ bleed on each side of the insert. Refer to the Insert examples for more details if needed. 12x12" 6x8" 6x6" 5.25x6.5" Insert Templates
4x6" 4x4" Insert Sizes & Templates
When sending in your inserts please ensure it is clear which insert is for which design. If you can include a guide this will help ensure the correct inserts are printed with the correct designs.

Please ensure when sending artwork in PSD, Ai or CDR file format that the files are flattened and there are no layers. If you are using a paid font please esnure to embed this into the document. Alternatively you can supply the font file or export the file to a PDF.
Clear Bags Insert Features
1/8" bleed on all sides

Your insert files need to meet the following specifications
Download the correct size template and use this to place your artwork inside to ensure it is the correct size.
If your insert artwork exceeds the mail size limit then send us a data transfer link. Simply upload your insert artwork to dropbox, wetransfer or another file sharing service and send the link to graphics@photocentricusa.com
Submitting Inserts Below is a guide to our terminology we use when working with your inserts to help you understand each stage of the insert process. 3x4" 3x3" 2x6" 2x3" Color Mode
We accept the below color modes for inserts.
CMYK

Black & White
RGB

Help you understand us Please send all inserts to graphics@photocentricusa.com
Ensure the insert artwork is sent as an attachment and not embeded into the body of the email as this causes the resolution to be lost.
This is the printed backing card which can be packed in with your stamps. Inserts are printed on 220gsm matt paper. This is an additional 1/8" area around all sides of the insert file. This should just be colour or the pattern extended to allow for slight variation when cutting so that the cut is up to the edge of the sheet. Do not include any text in this area.
All our stamps are packed into crystal clear self-seal bags, which are ideal for protecting and displaying your stamp sets. They even come with a hanging slot at the top for hanging display in stores. Resolution minimum
300dpi
Inserts Bleed

Defintion Of Terms

Lead Time

The lead time on your order with Photocentric starts when we have all information required to complete your order (all artwork approvals, all quantities, all shipping info, etc.) Delay in receipt of any of this info can result in production delays. We will send most artwork within 48 hours back for approval, after receipt. Our normal turnaround time is between 10-12 business days + transit time. Please also note that complex orders may increase turnaround. Delay in your approval of artwork could also result in production delays.

Business days do not include bank holidays.

Requested Dates:  Photocentric will do everything we can to meet any requested dates, but we cannot guarantee it.

Changes to your order

Changes to your order after submission constitutes as a new replacement order which could result in restarting the lead time cycle.

If we can adjust without affecting the original estimated ready date, we will. It is very important to not place your order until you are certain of the designs and quantities that you want. Once the process begins, everyone in our facility starts to work on different aspects of the job. Changes are costly and time consuming.

Shipping

Standard freight charges for most orders include United Parcel Service ground service to the continental United States. Buyers who live outside the continental U.S. must request either UPS or DHL as their carrier. Buyers who wish to supply their own shipping account number may do so, but must call or email the details.  Buyers who request expedited shipping via UPS may choose to do so at actual freight rates specific for those services. Buyers who request shipment via Parcel Post do so at their own risk, due to past experiences we prefer not to use USPS. Parcel Post shipments are less reliable, sometimes unable to be tracked and carry no guarantee by USPS of deliverability.

Shipping Claims

Claims for shipping adjustments, breakage or delays in transit must be filed with the carrier within 15 days. For UPS shipments, buyers must contact their local UPS office at place of delivery for damage inspection prior to notifying Photocentric Inc.  Photocentric Inc. will then process claims after the on-site inspection has been completed.

Over-Runs and Under-Runs

In the manufacturing process we try to avoid waste as much as possible, therefore it is common to have overruns and underruns to maximize efficiencies. An overrun amounts to the additional products that are produced compared to the quantity ordered. Conversely, an underrun is the number of products printed short of what was ordered. This process is also referred to as “shortages” or “overages.”  Please allow for a +/-3% variance on orders.

Claims & Remakes

We go to great lengths to ensure that every order leaving our facility is correct. Our business philosophy is that all our customers are valued customers, regardless of size. Any order manufactured differently than the approved artwork will be remade or credited to your account for the defective product.

Submit claims to customerservice@photocentricusa.com, all claims must be submitted within 90 days from delivery date. If Photocentric Inc. is responsible for any errors in your order, we will gladly accept responsibility for the issues and will remake or credit your account.

Payment Terms

Buyer must pay by credit card or PayPal upon order completion, unless prior credit arrangements have been made. All invoices are emailed to the buyer at the time the order is ready. Unless 30 day terms are set, all accounts are set up on ‘due before shipped’ terms.  Delays in shipping may occur if payment is not received in a timely manner. Credit application available upon request.

Confidentiality
All designs submitted to Photocentric are treated as confidential and will never be transmitted to anyone not involved in the manufacturing process.

Trademark Use
All copy or other materials which are submitted to Photocentric by the buyer and used in producing items ordered, will be accepted by Photocentric as being submitted in full compliance with applicable laws regarding trademark, service mark, copyright, right of privacy, patent or similar protection. The buyer hereby agrees to hold Photocentric and its parent organizations harmless from any liability that may result from Photocentric’s use of artwork submitted by the buyer.