Chipboard Support

Defintion Of Terms

Lead Time

The lead time on your order with Photocentric starts when we have all information required to complete your order (all artwork approvals, all quantities, all shipping info, etc.) Delay in receipt of any of this info can result in production delays. We will send most artwork within 48 hours back for approval, after receipt. Our normal turnaround time is between 10-12 business days + transit time. Please also note that complex orders may increase turnaround. Delay in your approval of artwork could also result in production delays.

Business days do not include bank holidays.

Requested Dates:  Photocentric will do everything we can to meet any requested dates, but we cannot guarantee it.

Changes to your order

Changes to your order after submission constitutes as a new replacement order which could result in restarting the lead time cycle.

If we can adjust without affecting the original estimated ready date, we will. It is very important to not place your order until you are certain of the designs and quantities that you want. Once the process begins, everyone in our facility starts to work on different aspects of the job. Changes are costly and time consuming.

Shipping

Standard freight charges for most orders include United Parcel Service ground service to the continental United States. Buyers who live outside the continental U.S. must request either UPS or DHL as their carrier. Buyers who wish to supply their own shipping account number may do so, but must call or email the details.  Buyers who request expedited shipping via UPS may choose to do so at actual freight rates specific for those services. Buyers who request shipment via Parcel Post do so at their own risk, due to past experiences we prefer not to use USPS. Parcel Post shipments are less reliable, sometimes unable to be tracked and carry no guarantee by USPS of deliverability.

Shipping Claims

Claims for shipping adjustments, breakage or delays in transit must be filed with the carrier within 15 days. For UPS shipments, buyers must contact their local UPS office at place of delivery for damage inspection prior to notifying Photocentric Inc.  Photocentric Inc. will then process claims after the on-site inspection has been completed.

Over-Runs and Under-Runs

In the manufacturing process we try to avoid waste as much as possible, therefore it is common to have overruns and underruns to maximize efficiencies. An overrun amounts to the additional products that are produced compared to the quantity ordered. Conversely, an underrun is the number of products printed short of what was ordered. This process is also referred to as “shortages” or “overages.”  Please allow for a +/-3% variance on orders.

Claims & Remakes

We go to great lengths to ensure that every order leaving our facility is correct. Our business philosophy is that all our customers are valued customers, regardless of size. Any order manufactured differently than the approved artwork will be remade or credited to your account for the defective product.

Submit claims to customerservice@photocentricusa.com, all claims must be submitted within 90 days from delivery date. If Photocentric Inc. is responsible for any errors in your order, we will gladly accept responsibility for the issues and will remake or credit your account.

Payment Terms

Buyer must pay by credit card or PayPal upon order completion, unless prior credit arrangements have been made. All invoices are emailed to the buyer at the time the order is ready. Unless 30 day terms are set, all accounts are set up on ‘due before shipped’ terms.  Delays in shipping may occur if payment is not received in a timely manner. Credit application available upon request.

Confidentiality
All designs submitted to Photocentric are treated as confidential and will never be transmitted to anyone not involved in the manufacturing process.

Trademark Use
All copy or other materials which are submitted to Photocentric by the buyer and used in producing items ordered, will be accepted by Photocentric as being submitted in full compliance with applicable laws regarding trademark, service mark, copyright, right of privacy, patent or similar protection. The buyer hereby agrees to hold Photocentric and its parent organizations harmless from any liability that may result from Photocentric’s use of artwork submitted by the buyer.