Terms and Conditions
These Terms and Conditions apply to the use of this Website and by accessing this Website and/or placing an order, you agree to be bound by the terms and conditions set out below. Throughout the site, “we”, “us” or “our” refer to Photocentric. The term “you” or “your” refers to you, the person using the site. Please read the terms carefully as if you do not agree to all the Terms and Conditions, you may not access or use this Website.
Registration
You warrant that:
The Personal Information which you are required to provide when you register as a customer, is true, accurate and complete in all respects. You agree not to impersonate any other person or entity or use a false name or a name that you are not authorized to use.
Indemnity
You agree to indemnify, defend and hold us, our directors, employees and agents harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your Personal Information.
Our Rights
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
Change the conditions from time to time, and your continued use of this Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third Party Links
This site may contain links to other sites that are operated by unrelated third parties. You acknowledge and agree that, as you have chosen to enter the linked website, we do not endorse or review and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such web sites, or the use to which others make of these websites, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any materials or services available on such external websites or resources.
Cookies
Cookies are tiny text files stored on your computer when you visit certain webpages. They are used to keep track of what you have in your basket and to remember you when you return to our site. To get full use of our site, you will need to enable cookies.
Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this Website shall remain at all times with Photocentric. Permission is granted to print portions of this web site for the sole purpose of placing an order with us. Any other use of materials on this web site – including reproduction for purposes other than those noted above, modification, distribution, or republication -without the prior written permission of Photocentric is strictly prohibited.
These Terms and Conditions and/or the Contract of Sale and/or the giving of technical assistance or other information by Photocentric, shall not grant to, convey or confer upon you or your customer or upon anyone claiming a license, express or implied, under any patent rights, copyrights, trademarks, registered designs or other intellectual property rights belonging to Photocentric covering or relating to any combination, machine or process in which the Goods might be or are used or for any product of which the Goods might form part.
Trademarks
Photocentric® and Liquid Crystal® are registered trademarks of Photocentric Ltd
Photocentric Shipping Policy
Photocentric ships to most countries around the world. If we have a distributor in your country, we provide a link to their shop on our site which will allow you to order directly from them, in your own currency and with local delivery charges.
Prices on our website do not include tax or shipping. Shipping will be added on checkout. 20% VAT will be added for European customers. Customers from other countries are responsible for any duties payable on imported goods. We cannot advise on these. Note that we cannot be held responsible if your government holds goods in customs for long periods.
When you have placed your order, you will receive a confirmation email. Please contact us if you do not receive this. Tracking information will be sent once shipment is sent.
Photocentric Returns Policy
You have the right to cancel your order and return your goods up to 14 days after receipt of the order for a refund. To be eligible for a return, your item must follow the return criteria below:
Unused and in the same condition that you received it
All accessories must be returned and in full working order
Returned in the original packaging
If you item was not purchased directly from us, we need to have proof of purchase so we can confirm which of our distributors you purchased this from.
Photocentric may decline your refund or exchange in some situations, these include:
Products that have been damaged or defaced
Products with missing labels
Products that have been lost.
To begin the process for a refund you must notify us of your intention to return goods by emailing info@photocentricusa.com and requesting a Goods Return Number (GRN). Before a GRN can be issued we will need to confirm the return criteria mentioned above. Once the return criteria have been confirmed we will issue a GRN, if the return criteria have not been confirmed then a return will be declined. Once a GRN has been provided we need your goods to be returned to us within 14 days otherwise the GRN will no longer be valid. The cost of shipping the goods back to us plus any insurance is paid by you, unless the goods are faulty – you are responsible for the goods until they reach us, so we do advise that you use a service with insurance and a tracking system. We will also email you details of how to pack the printer to avoid damage in shipping. If the goods have a “shockwatch” shipment protection monitor then proof of receipt undamaged and in a sound condition may be needed. Goods cannot be accepted back without a GRN. A restocking fee may be charged for non-defective items. (*)
Upon receipt of your items they will be processed and inspected by our technical team. Within 7-10 days Photocentric will endeavor to provide a conclusion as to whether your request for a refund has been approved.
(*) For the return of non-defective items, Photocentric charges a minimum 20% restocking fee. Once the 3D printer has been inspected by Photocentric’s technicians and a return has been accepted, this fee will be deducted from your refund. Depending on the condition of the printer and accessories being returned, additional charges may be levied.
If applicable, refunds will be made within 14 days of receipt of the goods back to Photocentric.
Compliance with laws
While we use reasonable means to ensure the accuracy of any information we place on this Website, we make no warranties, whether express or implied in relation to its accuracy. The material on this site is provided for general information only and should not be relied upon as the sole basis for decision making without consulting more complete sources of information.
(a) To the extent permitted by law, Photocentric shall be under no liability of whatsoever kind, howsoever caused, arising out of or in connection with the Goods supplied. All conditions, warranties or other terms whether express or implied, statutory or otherwise are hereby expressly excluded.
(b) Photocentric shall not be liable for any special, indirect, incidental or consequential damages or for any loss of profits, revenue, use or goodwill, or for the cost of procuring substitute goods.
(c) In no event shall the total liability for any claim exceed the aggregate sum paid by the buyer for the goods which give rise to such a claim.
Law
These Terms and Conditions shall be governed by Arizona Law and the parties submit to the exclusive jurisdiction of the State of Arizona Courts.
Contact
Please contact info@photocentricusa.com for any queries regarding our service.
Warranty
a. The Seller warrants to the Buyer that for 12 months from the date of delivery the Goods will (a) be free from material defects caused by poor workmanship or faulty materials; and (b) conform to their published specification in effect at the date of shipment. Under this warranty, the Seller’s liability shall be limited solely to delivering replacement goods, making good such defective Goods or issuing a credit note (for any monies already paid to the Seller in respect of the Goods) at the Seller’s option provided that:
i. the Buyer notifies the Seller in writing within 14 days of discovering such defects;
ii. the defective Goods or a representative sample are returned to the Seller for inspection at the Buyer’s expense; and
iii. the Seller determines that the Goods affected are non-conforming with the above warranty and were not damaged as a result of misuse, neglect, accident, improper storage, installation, handling or repair or any other reason which is not attributable to the Seller.
iv. The Buyer shall pay to the Seller the cost (as certified by the Seller) of any examination and investigation of returned Goods where in its reasonable opinion the Seller does not believe that such Goods are defective.
b. The warranty in Condition 10(a) applies only to Goods which have been purchased through authorised sales channels.
10b. Warranty (Below section 10b. applies only to our 3D Printers and Post Processing units)
View Extended Warranty >
a. Scope
Photocentric products are designed and manufactured in the UK to the highest quality standard. However, if something does go wrong with a product, Photocentric will repair or replace such product in accordance with this warranty policy. This warranty (the “Warranty”) applies to all new Photocentric Product (Printers and Post Processing Units) sold by Photocentric or one of our authorised distributors. Proof of purchase is required to validate the warranty
b. Coverage
The Warranty covers:
· Any failure of a Product, under normal use and service, which results solely from a defect in material or workmanship except for consumables (vat, vat film, resin).
The Warranty does not cover:
· Any parts damaged through misuse; any parts that become worn or damaged through general wear and tear and the software.
This warranty complements any national or regional law obligations of dealers or national distributors.
If the Company accepts responsibility for a warrantable Failure, its sole and exclusive liability shall be to pay for
· Reasonable transportation costs to transport the Product to a suitable repair facility, designated by the Company
· All parts and labour needed to repair the Product (or at the Company’s option replace the defective Product)
· Any reasonable transportation costs to return the repaired or replacement Product to the owner (via sea freight if outside Europe).
c. Warranty Period
The Warranty period for any Product is 15 (fifteen) months from the date of despatch by the Company or 12 (twelve) months from the date of installation, whichever occurs first (“Warranty Period”).
Distributors have 3 months to hold stock before warranty starts i.e., if they sell a product 12 months after receiving it in stock, there will only be 3 months warranty remaining.
Any repaired or replaced Product shall benefit from the same Warranty with the warranty period being the remainder of the original unexpired Warranty Period. If the repaired product is already out of Warranty, the replacement parts shall benefit from the standard spares warranty of 3 months to cover for any issues arising from workmanship.
d. Owner’s Obligations
To set up and use the product according to the instructions.
e. How to claim repairs under the Warranty
Should you have any concerns regarding the performance of your product, please use the following procedure:
Contact the Photocentric representative you originally purchased your product from. If you are unable to contact your local Photocentric representative then please contact the support team via our website with the description of the Product, the serial number of the Product, full particulars of the defect, the date of purchase, date of installation, and the reasons why the owner holds the Company responsible for failure.
You should not return the Product to Photocentric unless you are requested to do so.
To validate your warranty, you will need to produce the original sales invoice/proof of purchase or other proof of ownership and date of purchase.
· The “Claim” must be made within 28 (twenty-eight) days of the Warrantable Failure occurring.
f. Suspension of Warranty
The Warranty shall be suspended automatically if the Product is not stored, installed, operated, and maintained in compliance with the service instructions
g. Limitations and Exclusions
The Company’s liability for a Warrantable Failure shall be fully discharged by either repair or replacement of the Products as stated above, and in any event, shall not exceed the unit price of the affected Products. The Company is not responsible for the loss of profits, downtime, property damage, loss of revenue, loss of business, indirect or incidental losses or damage. Also, the Company do not guarantee, represent, or warrant, that use of Photocentric products will be uninterrupted, timely or error-free.
The Company will not be responsible for any Warrantable Failure which results from:
· abuse, neglect, or accidental damage
· misapplication
· normal wear and tear
· unauthorised repair, servicing, or alterations
· damage caused in transport (unless arranged by the Company)
· improper storage or failure to install, commission, operate or service the Products in accordance with the Company’s published manuals.
h. Extended Warranty
“The extended warranty covers the “Labour and Parts” cost i.e. the cost of replacement for any mechanical and/or electrical component which fails (due to manufacturer fault) within the extended warranty period, causing breakdown or compromised performance.
*For customers outside Europe the extended warranty is limited to parts and excludes “labour”.
“If a user refuses to repair their hardware themselves following the service instructions and guidance, they may request an On-site repair at a cost (paying for time, labor, and lodging). Photocentric reserves the right to charge an additional fee for any On-Site Repair or service that is not covered by this Warranty or an active Service Plan.”
Parts on Demand Service
Your Files and Designs
Photocentric adhere to UK, US and European Data Protection laws to make sure your design is safe throughout the entire process. Where required Photocentric are happy to enter into Non Disclosure Agreements (NDA)
Finished Parts
As you provide the file and specification of the part, only you know what the final use of the part is for. Therefore, the part, its performance (e.g. it being fit for purpose) and its use remain entirely your responsibility.
Photocentric Additive Promotion
From 1st May 2022 until further notice, Photocentric will waive the 20% maintenance fee payable on the Photocentric Additive software suite. This applies to Year One only and the maintenance fee alone. All other licence fees, terms and conditions remain unchanged. Photocentric reserve the right to withdraw this promotion at any time.